Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is guaranteed, and it is important to approach betting with clear expectations and firm personal boundaries.

LeoVegas encourages every player to treat gambling as a form of entertainment, not as a source of income. The following principles can help you stay in control and protect both your finances and your emotional wellbeing:

• Set a budget before you play and stick to it, regardless of results;
• Only gamble with money you can afford to lose;
• Keep track of the time you spend playing and take regular breaks;
• Avoid chasing losses, as this can lead to further financial harm;
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol;
• Use the responsible gaming tools available in your account to enforce your own limits;
• Keep gambling separate from other financial commitments such as bills or savings;
• Talk openly with someone you trust if you feel your gambling is becoming difficult to manage.

Gambling addiction can develop gradually, and it is not always easy to identify in its early stages. Being aware of the warning signs is an important step in protecting yourself and those around you.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended;
• Feeling unable to stop or reduce your betting activity;
• Lying to family members or friends about how much time or money is spent on gambling;
• Borrowing money or selling possessions in order to fund gambling;
• Neglecting work, study, or personal responsibilities because of time spent gambling;
• Continuing to gamble despite repeated financial losses;
• Feeling anxious, irritable, or restless when not gambling;
• Using gambling as a way to escape stress, anxiety, or personal difficulties;
• Failed attempts to cut down or take a break from betting;
• Prioritising gambling over relationships, social activities, or hobbies.

Gambling addiction is a recognised condition that can have serious consequences for a person’s financial stability, mental health, and personal relationships. If several of these signs apply to you or someone you know, seeking support at the earliest opportunity is strongly advised.

Taking action early can make a significant difference in managing gambling behaviour before it causes lasting harm. The following recommendations can support you in maintaining healthy habits and reducing the risk of addiction developing further:

• Use deposit limits in your account settings to cap the amount you can fund within a daily, weekly, or monthly period;
• Set session time limits to receive automatic reminders when you have been playing for a specified duration;
• Activate cooling-off periods or self-exclusion options if you feel you need a temporary or permanent break from gambling;
• Keep a personal record of your gambling activity, including time spent and amounts wagered, to maintain a clear picture of your habits;
• Avoid accessing gambling platforms when you are in a vulnerable emotional state;
• Reach out to a trusted person in your life and share your concerns openly;
• Seek professional advice from a qualified counsellor or a dedicated addiction support service;
• Remove saved payment details from your account to create an additional barrier before depositing;
• Engage with alternative activities and hobbies that provide enjoyment without financial risk;
• Review and update your personal limits regularly to ensure they continue to reflect your circumstances.

A number of established organisations across the United Kingdom provide free, confidential support to individuals affected by gambling addiction. Reaching out to one of these services is a constructive step towards regaining control.

• GamCare – The leading national provider of free information, support, and counselling for anyone affected by gambling harms in Great Britain. Available at gamcare.org.uk;
• GambleAware – A charity that funds treatment, education, and research into gambling harms. Provides a directory of support services across the UK. Available at begambleaware.org;
• Gamblers Anonymous UK – A fellowship of individuals who have experienced gambling problems and offer peer support through regular meetings across the United Kingdom. Available at gamblersanonymous.org.uk;
• National Gambling Helpline – Operated by GamCare, this free helpline is available 24 hours a day, 7 days a week. Telephone: 0808 8020 133;
• GamFam – A service provided by GamCare offering dedicated support for family members and friends affected by someone else’s gambling. Available at gamcare.org.uk/get-support/gamfam;
• NHS Northern Gambling Service – A specialist NHS clinic providing clinical treatment for gambling disorder in England. Available at northerngamblingservice.nhs.uk;
• GAMSTOP – A free national self-exclusion scheme that allows you to restrict your online gambling across all UK licensed operators simultaneously. Available at gamstop.co.uk.

Players in the United Kingdom who are experiencing difficulties related to their gambling can contact the LeoVegas support team at any time. The team is available to assist with activating responsible gaming tools, processing self-exclusion requests, and signposting to further help.

The following channels are available to reach the support team:

• Live Chat – Available directly on the LeoVegas website and mobile application, providing immediate assistance around the clock;
• Email – Players can send enquiries to [email protected] for non-urgent requests;
• Telephone – UK players can call the dedicated support line at 0800 0487 890, available 24 hours a day, 7 days a week;
• Postal Address – Written correspondence can be sent to LeoVegas Gaming Ltd, 40 Bank Street, Canary Wharf, London, E14 5NR, United Kingdom.